Our features

Easy integration

The browser sharing software ViewMyBrowser can be integrated in any website within seconds.

  • No need to download or install anything.
  • You only need to add a tiny code snippet to your already existing website.
  • Our brwoser sharing software will not affect the functions or the design of your site.
  • In addition there is a little tutorial, explaining how to do that, with an interactive video-guide in it.

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Easy integration

Screen transfer

See fast and easy 1:1 the screen content of your clients.

With just one click you can see the screen content of your clients. You can immediately and individually help with their problem.
That way you avoid the time consuming phone conversation spent in explanations because you can directly see the problem.

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Screen transfer

Remote control

See exactly where your clients are - assistance with their purchase, the operation of your website or with problems.

Your clients will love your online support:
You can directly help them with their purchases by filling in the form for them or you can show them which products complement their previous purchases.
Intervene fast and easy - of course only with your clients' consent.

 

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Remote control

Always get connected to the right advisor

Automatically forward the clients to the most competent co-worker in the particular field.

In our administration area you can set up account for the members of the support team and for the websites, which can be linked later.

The sessions of the different websites or website areas will automatically be assigned to the right co-worker.

That way there is always a competent contact person at your clients' service.

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Always get connected to the right advisor

Chat with audio- and video features

You want to be even closer to your clients - hear and see the clients with one click.

Thanks the innovative technology you can directly communicate with your clients without any installation or plug-in. 

That spares you annoying waiting loops, search of phone numbers and phone calls.
In addition the support is personalized and that automatically improves your client service.

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Chat with audio- and video features

Screenshots

Answer clients' queries - Even when no one from the support team is online.

In case there is no advisor online the clients can send a screenshot with description of the problem, so that the support team member can contact them later.

Your clients can also use marks to show more specifically where the problem is.

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Screenshots

Video Records of Sessions

For quality assessment purposes you can make video records of the sessions and store them for 14 for later viewing.With aour video recording feature

With our video feature sessions are automatically recorded and can be viewed any time and as often as necessary. That way you can consistently improve the quality of your support communication and offer your clients even better assistance.

Developers, who are supposed to detect and fix the problems in the web-shop can now easily reproduce the errors.

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Video Records of Sessions

Data Security

Hosting on German servers for more data security - encrypted connections thanks to SSL

The security of our clients' data is of a grate importance for our company. That is why we are using German hosting servers.

We are conducting regular security checks in order to detect errors and breaches in time and to fix them as soon as possible.

All our services are encrypted and available through SSL. That way you can communucate anytime encrypted with our servers.

 

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Data Security

Text blocks for less typing

Less typing with pre-set answers, greetings and goodbyes - self-defined text blocks.

n our administration area you can set text blocks using place holders.

During session the support can select the text block using full text search and quickly answer the clients' questions.

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Text blocks for less typing

Gain information about your clients

Language, Browser Version, Website and many other details are gathered about your client.

We are gathering information about your clients in advance.

Before you accept to start the session you get information about the type of browser, the country the clients come from, what language they speak, what is their screen resolution and much more. Depending on his competence, a support team member can decide if he should accept a session or not.

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Gain information about your clients

Work more efficiently

Optimize the support process - gain valuable information with the help of statistics.

You are getting a precise overview of your staff deployment in order to be able to organize it in a more effective and cost-efficient manner.

In addition the monthly overview of your support sessions gives you the opportunity to assess the quality of your software.

Also the overview of the average duration of the sessions gives you a feedback regarding the usability and error tolerance of your product and how effective are the answers of your co-workers.

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Work more efficiently

Meeting

Share your screen with thers - show your website to the participants.

Share your screen with other people. Invite them to a Meeting and present your website or web-application to your business partners.

To take part in the Meeting the participants simply need to click on the link you sent them.

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Meeting

API

Integrate ViewMyBrowser fully into your product - customize ViewMyBrowser to your website.

Use our program interface to perfectly integrate ViewMyBrowser into your website.

Customize the look of ViewMyBrowser to your website layout. Use our JavaScript API to respond on events and to remotely operate ViewMyBrowser with the help of the methods, provided by us.

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API

Custom layout

We offer our clients custom layout to comply with the current design and functionality of their website.

To that end we offer a number of options:

  • We take care of the customization of the design according to your preferences until you are absolutely satisfied with the result.
  • You can put your creativity to work in the administration area. The settings menu is intuitive and the changes are easily made and saved. You can change options like color display, images/background images, texts, shrifts, layout and basic settings using the provided UI.
  • In case you are interested you can also change the settings directly using a personalized CSS file. That gives you full control over the design and the layout.

In addition there is the option to direct the clients to the right contact person with the proper expertise. That way you spare yourself and your clients the time consuming eternal forwarding between the different departments of your company.

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Custom layout