Callcenter

Individual consulting through real time communication

By means of the usage of a resilient browsing platform, the Customer Service Representative (CSR) is up to send unique contents and offers to the screen of the customer based on the real time dialog with the customer. For example on an eCommerce website, the CSR is able to create fully customized special offers for prospects or to guide him through the web shop.

And this only due to the customer's call. There is no other action on the website needed!

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Individual consulting through real time communication

Less abortion rate due to process optimization

For the first time a call center is able to prioritize the concerns of the customers and assign them to and appropriate CSR before making the first contact.

Wir übertragen Ihrer Call-Center-Software Suchschlagwörter, Browsersprache, Verweildauer oder den Produktpreis des Kunden, nur auf Grund des Anrufs!

We transmit keywords, browser language, time of stay or the customer's shopping cart only because of the telephone call!

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Less abortion rate due to process optimization

Advanced analytics to increase efficiency

The combination of the customer's browser with the telephone service allows you to get a better knowledge of the reasons how a customer got to your website and which aspects are in need of improvement. The detailed keyword analysis makes it possible for you to prioritize search engine optimization, search engine marketing and remarketing budgets based on your sales and your efficiency.

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Advanced analytics to increase efficiency

LikeBillions

LikeBillions is the pioneer of a revolutionary new technology called Web Voice Synchronization (WVS) that uses a simple phone call to synchronize between the browser of a website visitor and a company’s CSR. This technology enables a fast and efficient processing of customer data, specifically adopted to the demands of call centers and similar companies.

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LikeBillions